(Updated February 17 to add customer reviews from the UK, located near the bottom of this article)
Customer satisfaction is extremely important. In fact, it has been one of the key factors of Apple’s success in the past decade. In the UK and Canada, customer response to the Z10 has been strongly positive. For some measureable evidence of exactly how much customers like their new Z10, we can look at the Z10 reviews at the largest carriers in Canada.
Z10 Scoring 4.5/5.0 at Rogers, Ahead of iPhone 5, Galaxy SIII and Note II
At Rogers, one of the two largest carriers in Canada, the BlackBerry Z10 is rated 4.5/5.0 stars, with a large sample size of 122 reviews. This is a much better score than the 16 GB iPhone 5 (3.0/5.0 stars). Keep in mind that the iPhone outsold BlackBerry in Canada before the launch of BlackBerry 10, so hometown bias would not be a strong counter-argument.
The Z10’s score is even ahead of Samsung’s two best-selling smartphones of 2012. The 16GB Galaxy SIII only has a score of 3.5/5.0 (37 reviews) while the Note II only received 4.0/5.0 stars (45 reviews).
Reviews at Telus Confirm Z10 Lead in Customer Satisfaction
At Telus, the evidence is even clearer, since reviews are scored to one decimal place. The Z10 has a score of 4.7/5.0 (71 reviews). This is far ahead of the iPhone 5, which received 3.9/5.0 (37 reviews). Similar to the reviews on Rogers, the Z10 is also head of both the Galaxy SIII (4.6/5.0 with 90 reviews) and Note II (4.6/5.0 with 73 reviews).
Z10 is Receiving a Perfect Score in France
The Z10 just launched in France in the past two days, and reviews there are similarly positive. At Orange, the Z10 has a perfect score of 5/5 (with 5 reviews).
Update: Z10 Also Ahead of iPhone 5 and Galaxy SIII in the UK
The UK was the first country to launch the Z10, and customer reviews of the smartphone are similarly positive. At Carphone Warehouse, the Z10 is receiving a score of 4.75/5.0 stars (20 reviews) which is higher than the iPhone 5’s score of 4.5/5.0 stars (229 reviews) and the Galaxy SIII’s 4.6/5.0 stars (334 reviews).
Screenshots of customer reviews for the Z10, iPhone 5, Galaxy SIII and Note II are in the gallery below.
What score would you give your Z10? Please let us know in the comments below.